On July 19, 2019, we determined there was unauthorized access by an outside individual who obtained certain types of personal information relating to people who had applied for credit card products and Capital One credit card customers. We then began our own internal investigation, leading to the July 19, 2019, discovery of the incident. The configuration vulnerability was reported to us by an external security researcher through our Responsible Disclosure Program on July 17, 2019. Like many companies, we have a Responsible Disclosure Program which provides an avenue for ethical security researchers to report vulnerabilities directly to us. If you’d like to speak with an agent, call 1‑833‑727‑1234. Please be advised that class action proceedings have been commenced relating to the cybersecurity incident. As we learn more, we will update this website and provide additional information. The investigation is ongoing and analysis is subject to change. We’ve invested heavily in cybersecurity and will continue to strengthen our cyber defences. Safeguarding our applicants’ and customers’ information is essential to our mission and our role as a financial institution. Fragments of transaction data from a total of 23 days during 2016, 20īe aware that we will not contact anyone by phone or text regarding this incident.Personal information, including address data, employers and occupations.Customer status data (e.g., credit scores, credit limits, balances, payment history and contact information).Social Insurance Numbers of approximately 1 million Canadian credit card customers.Beyond the credit card application data, the individual also obtained portions of customer data, including the following: This information included personal information Capital One routinely collects at the time it receives credit card applications, including names, addresses, postal codes, phone numbers, email addresses, dates of birth and income. The largest category of information was of consumers as of the time they applied for one of our credit card products from 2005 through early 2019. “I sincerely apologize for the understandable worry this incident must be causing those affected and I am committed to making it right.”Ĭurrent analysis suggests this event affected approximately 6 million individuals in Canada and approximately 100 million in the United States. “While I am grateful that the perpetrator has been caught, I am deeply sorry for what has happened,” said Richard D. We’ll make free credit monitoring and identity theft insurance available to everyone affected. We are working closely with relevant Canadian and American authorities, including the Office of the Privacy Commissioner of Canada, to protect affected individuals. The United States government has stated that they believe the data has been recovered and that there is no evidence that it was used for fraud or was disseminated by this individual. The outside individual who took the data was captured by the FBI. We immediately fixed the issue and began working with the United States Federal Bureau of Investigation (FBI). On July 19, 2019, we determined there was unauthorized access by an outside individual who obtained certain types of personal information relating to people who had applied for our credit card products, and to Capital One credit card customers. We are directly notifying those affected and will make two years of free credit monitoring and identity theft insurance available at no cost to them. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.As a result of Capital One’s ongoing analysis of the files stolen by the unauthorized individual in the 2019 cybersecurity incident, we recently discovered some additional Canadian card customers and applicants who were affected, though the numbers are not such that they impact our initial announced disclosures. If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation, please contact Capital One Recruiting at 1-80 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.Ĭapital One is an equal opportunity employer (PDF) committed to diversity and inclusion in the workplace.
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